Terms & Conditions

Shipping, Privacy Policy & Terms | Okto Healthcare

Shipping, Privacy Policy & Terms

Shipping Policy

Delivery Location

We currently deliver only within Bangalore.

Delivery Timeline

Orders placed before 5 PM will be delivered on the same day. Orders placed after 5 PM will be delivered the next day.

Order Processing & Payment

Orders are processed only after payment confirmation. Once payment is received, we arrange for delivery immediately.

Delivery Charges

We do not charge a delivery fee. Delivery is arranged via third-party services (Porter/Ola), and payment for delivery is made directly to the driver.

Customer Support

For any shipping-related inquiries, please contact us at oktohealthcare@gmail.com.

Privacy Policy

Information Collection

We collect personal details such as name, contact information, and address to process your orders and improve our services.

Use of Information

Your data is used for order fulfillment, customer support, and service enhancements. We do not sell or share your information with third parties.

Data Security

We implement security measures to protect your personal data from unauthorized access.

Cookies

Our website may use cookies to improve user experience.

Contact for Privacy Concerns

For any privacy-related queries, reach out to us at oktohealthcare@gmail.com.

Terms and Conditions

By renting equipment from Okto Healthcare, the customer agrees to the following terms:

No Refund Policy

All rental payments are non-refundable. Once the rental is confirmed, there will be no refunds under any circumstances.

Rental Policy

  • Rentals are monthly, irrespective of the number of days used.
  • Rentals are pre-paid, and payment must be made in advance.
  • Delivery and pick-up costs are to be paid by the user.
  • Machines are 100% under the user’s protection during the rental period.
  • Any damage to the machine must be paid by the user.
  • We are not responsible for the patient’s recovery or health.
  • Doctors’ advice is recommended before renting the machine.
  • Machines should not be re-rented to any third party.
  • Excess days of usage beyond the agreed rental period will fall under a new monthly rental cycle, irrespective of the number of extra days used.

Equipment Damage Charges

Customers are responsible for maintaining the rented medical equipment in good condition. Any damage, loss, or misuse of the equipment will result in additional charges based on the repair or replacement cost.

Legal Jurisdiction

All legal matters and disputes related to the rental services will fall under the jurisdiction of R.T. Nagar Police Station, Bangalore. Customers agree to resolve any disputes in accordance with Bangalore’s local laws.

Agreement to Terms

By renting any medical equipment from Okto Healthcare, the customer fully agrees to all terms and conditions outlined on this page.

Contact Information

For any questions regarding our terms and conditions, please contact us:

Okto Healthcare & Services LLP
Phone: +91-7829111555 / +91-8105539188
Email: oktohealthcare@gmail.com
Website: https://oktohealthcare.com/

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