Last updated: May 2026
Business Name: Okto Healthcare & Services LLP
Website: oktohealthcare.com
Okto Healthcare & Services LLP respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer and patient information.
1. Information We Collect
We may collect the following information:
Name, phone number, alternate phone number, email address, address, patient age/gender, service required, equipment required, test details, prescription or medical notes if shared, payment details, booking details, delivery/pickup details, reports, device readings, and communication history.
We may collect this information through our website, WhatsApp, phone calls, forms, payment links, technician visits, or other communication channels.
2. Use of Information
We use customer and patient information for:
Booking tests, renting equipment, delivering products, collecting payments, generating reports, coordinating technician visits, customer support, service reminders, follow-ups, warranty/service support, compliance, and internal record keeping.
We may also use contact information to send service updates, payment reminders, report updates, delivery/pickup coordination, and customer support messages.
3. Payment Information
Payments may be processed through third-party payment gateways such as Razorpay or other payment partners. Okto Healthcare does not store sensitive card, UPI PIN, banking password, or complete payment credential information.
Payment processing is handled by the respective payment gateway/bank/payment partner.
4. Medical and Test Information
For diagnostic services, we may collect patient-related information necessary for conducting the test and generating the report.
Such information is used only for service delivery, report generation, technical review, customer support, and legally required record keeping.
5. Sharing of Information
We may share necessary information with:
Technicians, reporting teams, doctors/consultants where applicable, payment gateways, delivery partners, service partners, software providers, legal/compliance authorities, or internal staff.
We do not sell customer or patient personal information to third parties.
6. Data Security
We take reasonable steps to protect customer and patient data from unauthorized access, misuse, loss, or disclosure.
However, no digital system, website, email, phone, or messaging platform can be guaranteed to be 100% secure.
7. Data Retention
We may retain customer, patient, payment, rental, test, and report information for business, legal, tax, service, warranty, audit, and compliance purposes.
8. Customer Rights
Customers may contact us to request correction or update of their personal information. Requests may be subject to identity verification and legal/business record requirements.
9. Cookies and Website Tracking
Our website may use cookies, analytics tools, advertising tags, or tracking tools to improve website performance, understand visitor behavior, and improve our services.
Users may disable cookies from browser settings, but some website features may not work properly.
10. Consent
By using our website, submitting a form, booking a service, making payment, or communicating with Okto Healthcare, you consent to the collection and use of information as described in this Privacy Policy.
11. Contact Us
For privacy-related questions, please contact:
Okto Healthcare & Services LLP
Bengaluru, Karnataka, India
Website: oktohealthcare.com
Phone/WhatsApp: +917829111555
Email: info@oktohealthcare.com
